Our Terms & Conditions

Important: We do not and cannot guarantee that applications will result in a change of council tax band and/ or a pay-out of back-dated overpaid tax. Our fee is for administrative services only.

These terms and conditions show our current approach to your privacy and demonstrate the terms of Best Solutions C.T.R LTD. We hold the right to change the content or services of Best Solutions C.T.R LTD at any time without notice. By using our service, you expressly agree to the collection and use of your information for the purposes set out in these terms and conditions

Our Terms And Conditions

Best Solutions C.T.R LTD is registered business in the United Kingdom and is a trading name. Registration number 13897826.

Due to the nature of our business, our products and services are not meant to be sold to persons under the age of 18. Therefore, we will never knowingly attempt to solicit or receive any information from persons under the age of 18.

Personal data and other client information provided by our customer services team will be protected. We are committed to protecting our client’s information. These terms and conditions will inform the clients what information we collect about the client, and how we use it, including when we might disclose it to third parties. Therefore, the clients should read our terms and conditions carefully.

On occasion we may ask the client to provide sensitive personal data as defined in the Data Protection Act 1998. When provided, the client agrees to give explicit consent to our use of such sensitive personal data for the purposes for which it was provided. We are registered with the Information Commissioners Office (ICO). We will take appropriate measures to protect such sensitive personal data at all times. We contact the client via telephone or letter, using the information provided by the client, in regards to the application for re-banding and refunds of council tax only.

Calls may be monitored and/or recorded for training purposes. We may monitor phone calls to help improve our customer services to resolve any issues or queries for regulatory purposes and to help prevent and detect fraud or any other crimes.

We are not responsible for any third-party offering goods and services via telecommunications and what they propose to do with information about you. To that end, please ensure you read their terms and conditions carefully.

We charge an administration fee of £150 to carry out all our checks. If the client wants us to look into any additional addresses, an additional £99 is added to each additional address. This is subject to change at any time. Successful claimants will receive 100% of the money they are owed and entitled to subject to a successful claim.

Under the Consumer Contracts Regulations(2014), anything sold online or over the phone will be entitled to a full refund if cancelled within 7 working days. We have an extra 11 days cooling off period.

It should also be noted that under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013. Consumers have 14 calendar days in which they can voluntarily withdraw from a ‘distance’ or ‘off-premises’ contract without giving any specific reason.

Clients should be aware that or administration services for making an application to the appropriate government organisation/department for a lower council tax band other than that you are paying now, is a service which you as the client can undertake yourself at no cost and consequently free. However, our company Best Solutions C.T.R LTD has been established to provide such service to you with a one-off administration charge. You are free to terminate the Authority to Act on your behalf at any time. Should this occur, we will not provide you with any information, data, or otherwise pertaining to your application should you cease to require our services.

You need to know that in very rare cases you may be paying too little and your Council Tax Band should be higher. Should we feel this is the case, we will advise you not to submit your application.

There is 18 days cooling off period where clients can cancel free of charge, after that, there will be a £35 administration charge if the full application has not been submitted. Once the full application has been submitted, we would have provided our full administrative services and there will be no refund, unless it meets the criteria of one of our other policies.

The core terms of services stay the same for all the “other products” which include “Diesel Cars” “data removal” and “flight delays”

Once we receive your Authority to Act document back, signed and filled in, we will then perform the required due diligence and research. Once complete, we will submit the administrative request . All our other terms and conditions and policies stay the same.

Important: We do not and can not guarantee that applications will result in the desired outcome.Our role is to perform the administration tasks required on behalf of the clients.

How we use your data

We may disclose personal data as allowed or required under any enactment, by rule of law, as requested by government law enforcement, order of the Court, to enforce our legal rights, to operate our systems properly or to protect our clients or ourselves.

On some occasions, we may use third party service providers or suppliers to facilitate our services (e.g., for call Centre and face to face services). Where any service provider collects information directly from the client (such as in some cases where we ask a service provider to conduct a survey for us) the client will be notified of the involvement of the supplier or service provider, and all information disclosures the client make, will be strictly optional.

Legal disclosure. By using our services, the client agrees to us collecting some of the client’s information electronically. This may include sensitive personal data if required, but this will be subject to the client giving explicit consent in such cases or otherwise and transmitted to us or and, potentially, to any third parties as set out above.

The client has the right to correct any errors in the information that we hold, the client also has a legal right to see a copy of the information we hold about themselves as the client.

If any information of you as a client’ changes, we ask the client informs us of such changes, so we are able to keep our records accurate and up to date. We cannot be held responsible for any problems, issues or anomalies in our application or administration on your behalf if you do not provide us with up to date and accurate information, which has already been submitted to us by you. Further information about data protection can be found on the Information Commissioner’s website at www.ico.gov.uk.

We reserve the right to change our terms and conditions in our sole discretion, without prior notice to the client. If we change these terms and conditions, we will post the new terms and conditions to the clients registered address. Wherever possible, we will give the client notice of any changes prior to their implementation.

Any queries or questions please contact us at our registered address

Best Solutions C.T.R LTD,

6 Laburnum Grove

West Sussex

PO22 9HT

United Kingdom

The Data Protection Act 1998 require we follow strict security procedures in the disclosure and storage of information, which provided by the client, to prevent unauthorised access.

The client agrees that we will not be liable for any such security breaches unless we have failed to take appropriate technical and organisational measures against unauthorised or accidental loss, destruction of or unlawful processing or damage to the client’s personal information.

We will take reasonable steps to ensure the clients personal details remain secure.

The client can ask Best Solutions C.T.R LTD to discontinue communications and the clients account will be closed and personal information will be wiped from our system.

Read our full Privacy Policy on the menu bar.

Complaints Procedure

1. Introduction
We always aim to provide a high standard of customer service to all customers.
2. Making a complaint
We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve our service. We treat all complaints in confidence.
3. How you can make a complaint
You can make a complaint by sending an email to info@ukctr.co.uk

Or write to:

6 Laburnum Grove
West Sussex
PO22 9HT
United Kingdom

4. Complaints we can handle
We can only deal with complaints relating to our company.
5. Anonymous complaints
We deal with anonymous complaints under the same procedure; however, it is
better if you can provide contact details so we can tell you the outcome of our
investigation.
6. How we handle complaints
We will initially review the complaint. We will acknowledge a complaint within 5 working days and give you the name of the person investigating it.
Your complaint will also be logged with our Management Team and or One of our Directors
We aim to have all complaints investigated and completed within 28 working days unless we agree a different time scale with you.
7. Time limits
You should register a complaint as soon as you can after the date on which the event occurred.

Refund Policy

There is an 18-day cooling off period where clients can cancel free of charge, after that, there will be a £35 admin charge if the full application has not been submitted. Once the full application has been submitted, we have provided our full administrative services and there will be no refund, unless it meets the criteria of one of our other policies.

Cancellation Policy

You may cancel this agreement by giving us notice in writing within 18 days from receipt of our details including these terms and conditions.

If you cancel it within this period, we will provide you with a full refund.

If we have used considerable resources in terms of our service, we reserve the right to make a reasonable charge for the direct costs we have incurred in providing the services that you and your application has received. Refunds, when agreed, will normally be credited to your bank account within 5-10 working days.

If you are a Vulnerable Adult or someone dealing with the affairs of a Vulnerable Adult, please see our Vulnerable Adult policy. We will offer a full refund (no quibble) where the policy and any services has been deemed unnecessary."????

Vulnerable Adult Policy

Our company policy for dealing with Vulnerable Adults is that we never knowingly sign up a vulnerable adult.

We accept that there may be occasions when a product has been unknowingly sold to someone who may be deemed to be vulnerable within the duration of the policy, we will offer a full refund (no quibble) where the policy and any service has been deemed unnecessary.

Our company policy for dealing with Vulnerable Adults is linked to a number of training requirements for all sales staff within our organisation and associated partners such as:

All sales operatives, personnel and those carrying out direct or indirect communication with potential clients should undertake specific training as devised by our own managers.
Such training for staff will be through on-going assessment and call monitoring to ensure that staff have the guidance to be able to respond appropriately to safeguard clients who may be deemed to be vulnerable and are not subject to unfair practices, particularly that which is contrary to our Ethical Selling Standards.
We will adopt the definitions of Vulnerable Adults under the “Guidelines for Call Centres Dealing with Vulnerable Adults,” published by the Contact Centre and Telemarketing Council.
We will endeavour to keep up-to-date with all definitions, advice and guidance from the Contact Centre and Telemarketing Council, or other organisations may have some bearing on the locality of the potential client i.e., Age Concern and who may contact us with guidance or similar relevant advice.
We will adapt our practices in the light of any new legal requirements and or guidelines issues by relevant organisations issued from time to time.
We will endeavour to respond to guidance from any consumer organisation, national or local, on how best serve interests of Vulnerable Adults or clients in general.
We will not compromise our Ethical Standards in order to make sales. All of our staff, sales operatives, call handlers and other associated personnel will be given on-going professional advice and guidance to meet our core objectives of never knowingly signing up a Vulnerable Adult .
Quality Assurance procedures and processes will be enacted by management to endeavour that there is strict adherence to our policies and its objectives