Privacy Policy

Best Solutions C.T.R LTD

Company Number: 13897826

Registered Office: 6 Laburnum Grove, Bognor Regis, West Sussex, PO22 9HT

Email: info@ukctr.co.uk

Website: www.ukctr.co.uk

For the purposes of UK data protection legislation, Best Solutions C.T.R LTD is the Data Controller.

Best Solutions C.T.R LTD is registered with the Information Commissioner’s Office (ICO) under registration number ZB507881.

Our services are intended for individuals aged 18 years or over. We do not knowingly collect personal information from children.

We may collect and process the following categories of personal information:

• Full name
• Date of birth
• Postal address
• Email address
• Telephone number
• Information relating to your property
• Information relevant to council tax reviews, banding assessments or related administrative services
• Bank account details where required for Direct Debit payments
• Payment information necessary to process transactions
• Records of communications between you and us
• Website usage information including IP address, browser type, device information and website activity

We collect information:

• Directly from you when you contact us
• When you complete forms on our website
• During telephone conversations
• Through email correspondence
• When you purchase or use our services
• Through cookies and website analytics technologies
• From publicly available sources where relevant to providing our services

We use your personal information to:

• Provide the services you have requested
• Process applications and administrative submissions on your behalf
• Verify information provided to us
• Manage customer accounts
• Process payments and Direct Debit instructions
• Respond to enquiries and customer service requests
• Improve our services and website
• Comply with legal and regulatory obligations
• Detect and prevent fraud
• Maintain internal business records

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

We process personal data under one or more of the following lawful bases:

• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate business interests
• Your consent where required by law

Where you instruct us to provide council tax review, council tax banding administration or related support services, processing your personal information is necessary for the performance of our contract with you.

Where we rely on legitimate interests, we ensure that your rights and freedoms are not overridden by our interests.

We may share your information where necessary with:

• Local authorities
• Government departments and agencies
• Valuation and council tax authorities
• Payment processors and Direct Debit providers
• IT service providers and website hosting providers
• Professional advisers including accountants, auditors and legal advisers
• Regulatory bodies, law enforcement agencies or courts where required by law

All third parties are required to process your information securely and only for authorised purposes.

We do not sell your personal information to third parties.

Where personal information is transferred outside the United Kingdom, we will ensure that appropriate safeguards are implemented in accordance with applicable data protection legislation.

We implement appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures may include:

• Secure servers
• Password-protected systems
• Restricted staff access
• Encryption technologies where appropriate
• Secure payment processing arrangements

While we take reasonable steps to protect information, no internet transmission can be guaranteed to be completely secure.

Where payments are processed, we use authorised payment providers and Direct Debit service providers.

Where Direct Debit payments are collected, relevant payment information may be securely shared with our authorised Direct Debit service providers solely for the purpose of establishing and administering payment instructions.

We do not store full payment card details on our systems unless specifically required and permitted by law.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

Customer records are generally retained for up to six years following the end of our relationship with you unless:

• A longer retention period is required by law
• Regulatory obligations apply
• Ongoing disputes or legal proceedings require retention
• Fraud prevention requirements apply
• Business, operational or evidential requirements justify a longer retention period

We may retain records of communications where reasonably necessary for customer service, quality assurance, training, dispute resolution, legal, regulatory or business purposes.

After the applicable retention period, information will be securely deleted or anonymised where appropriate.

Our website may use cookies and similar technologies to improve website performance, analyse traffic and enhance user experience.

Cookies may be used to understand how visitors interact with our website, improve functionality and assist with website analytics.

You may control cookies through your browser settings. Disabling cookies may affect website functionality.

We may occasionally contact existing customers regarding services, account administration, updates or information relevant to services previously purchased.

Where required by law, marketing communications will only be sent with your consent or where another lawful basis exists.

You may opt out of marketing communications at any time by contacting us or following any unsubscribe instructions provided.

Under applicable data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

To exercise your rights, please contact: info@ukctr.co.uk

We may require proof of identity before responding to certain requests in order to protect personal information from unauthorised disclosure.

We aim to respond to valid requests within one calendar month.

If you are dissatisfied with how we handle your personal information, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies separately.

In the event of a merger, acquisition, restructuring or sale of all or part of our business, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and legal protections.

We may update this Privacy Policy from time to time.

Any updates will be published on our website and will take effect immediately upon publication.

If you have any questions regarding this Privacy Policy or our handling of your personal information, please contact:

Best Solutions C.T.R LTD

Email: info@ukctr.co.uk

Website: www.ukctr.co.uk